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Shipping and Returns

Order Confirmation:

Usually our systems are accurate with stock counts as we update weekly. Order processing may take 1 to 2 days depending on weekends or holidays. Returns or exchanges are subject to manufacturer's 25% restocking fee or whichever stated by manufacturer. You are responsible for shipping cost to return the item. No returns or exchanges will be issued after thirty days from the date of purchase.

Order Shipment:

If your order is stock and we process the charges to your credit card, it will ship within five business days from the date of your order.  We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@Tuscanbasins.com

PLEASE NOTE: All Fountans have a 2-3 week lead time and large fountains ship LTL. ALL Shipping delivery times are just an estimate and shipments can arrive earlier or later than expected.

Damages:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to returns@tuscanbasins.com and we will process an insurance claim on your behalf. PLEASE DO NOT sign for the freight if you have not opened the item up and inspected it carefully.If the driver refused then refuse then refuse the shipment. We are not responsible for damages if you sign and accept the freight as undamaged.

Cancellations & Refunds:

If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.Orders returned, for reason other than a defective item, are subject to a restocking fee that is equal to 35% of the price of your order. You (the buyer) are responsible for any return freight costs for BOTH directions (from the warehouse to you, and back to the warehouse). The purchase price minus these fees and costs will then be refunded to you when the warehouse processes your item (product must be returned within 30 days, new, unused, and in original packaging). Refunds will only be issued to the original credit card that you use when placing your order. Orders canceled later than 24 hours after purchase are subject to a 15% cancellation fee.

Thank You