we received our Gator shortly after ordering and unfortunately had some cracks due to the carrier, got in touch with Tuscan Basins and they immediately sent out a new one in perfect condition. The customer service is amazing. fast shipping. Will definitely order from them again.
This fountain is a handsome addition to the garden in a simple but architecturally pleasing design. It would work well in an English or Mediterranean garden. Relatively easy to install with 3-4 people. Great communication with quick made-to-order and ship turnaround time from the company. There was one minor packing issue with the plastic tubing, but easily remedied--and all the stone itself was fine. The bottom base is easily leveled but a little bit of shimming was required to get the top basin to flow evenly, but simple to do with some spare coins as shims and it works and looks great. Excellent price to quality ratio.
This is not a negative review of Tuscan Basins other than letting TB know of the quality of this Novasolo product and shipping company care. This bookcase was exactly what I was looking for, color, size, style, solid wood. After a longer than expected wait and one cancellation by shipping co. it was finally delivered. We noticed the box was taped in many places. (Shipper would not stay while we opened box, we did take many pics though) We opened it, and despite the very good packaging, we saw some damage. ( pretty sure from shipping co. and not TB) We are handy DIYers and decided to go ahead and keep it and repair the damage ourselves. BIG MISTAKE! While making repairs I found more reasons I should have returned it. This piece is POOR quality for the price. I love the style but very disappointed.
Would love to do a review but I have NOT received the Buddha item yet!! Where is it??